Calicut University — Urgent pease help .I was asked a soft copy of consolidated certificate for urgent purpose and they are not responding correctly

I was seeking for consolidated certifcate soft copy of the year passed out in 2021 ..and i got an offer letter from abroad for my higher studies i paid fees for it .but i didn’t meet tje condition yet because of this document i won’t recieved and when i ask this to university their reply was not proper some are giving alternative numbers and told me to this number and when i was tried to call they won’t pickup if they picked up they told to call on another number... and some are saying that the print was incomplete and when i come directly to the universities they are not even trying to hear the problem why this university behaving like this..and where did i go to get this certificate please help this is an important thing to me and my family i just wanna get atleast my softcopy in this weak itself