[Resolved] Clay Telecom — worst service I have ever used
R
raju sh
from Delhi, Delhi
My friend had used a clay sim card for an official trip and he recommended the same to me for my vacation. On his advice i bought their sim card to use in germany. I bought their 10 euros 15 day plan. The plan clearly stated that there is no minimum commitment on it. I had some network difficulty while using the number but managed somehow. I came back, returned the simcard and after almost a month i got a bill which had 500 rs charged under minimum commitment with the rentals and other adhoc charges. My local calls were charged at 0.20 euros a minute while they said it was 0.14 euro/minute. There were so many mistakes in the bill which seemed on purpose. Initally their support team refused to take back the bill and accept their mistake until i had to email them what was committed against what was charged. These are clearly no hassle free services that clay sims is offering. Terrible first and last time experience.
Was this information helpful?
No (0)
Yes (0)
Jan 23, 2018
Complaint marked as Resolved
Clay Telecom customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2017
Clay Telecom Customer Care's response Dear Sir,
We deeply regret for the inconvenience caused to you.Kindly share your contact details (mobile/email address) or RAF/Invoice number so that our team can get in touch with you immediately to resolve the concern raised.
For any further assistance, please feel free to contact us at[protected] or drop an email at [protected]@clay.co.in
We look forward to resolve the issue at the earliest.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment