| Address: | Howrah, West Bengal |
FOLLOWING LETTER ADDRESSED TO CHIEF GENERAL MANAGER IS SELF EXPLANATORY
Sub: Customer ID [protected], Current Tph. No 2688 6846
Mobile No. [protected], & Broadband Connection
Ref: DEDUCTION OF Rs 722/- for Tele No. 2668 1046
Please refer to my letter of 04.12.2011, a copy of which is once again enclosed for your ready reference.
I am shell shocked to find that the amount of Rs 722/-, wrongfully claimed by your EFFICIENT DEPARTMENT to be outstanding against Bill dated 04.01.1999 (or 12 years back), was deducted from my Savings Bank account on 7th Jan 2012. It is unfortunate that neither you nor your subordinate officials cared to reply to a Senior Citizen’s letter and instead conveniently sneaked the amount from my Bank Account in view of existing ECS Mandate.
I once again would request you to look into the matter and reply to following queries:-
1. What made your Senior Accounts Officer to wrongfully recover the amount of Rs 722/- after 12 years?
2. IF such an amount was at all due, why the same was not recovered within 3/4 months of the bill date of 04-01-99. Normally you disconnect the line forthwith if any bill remains unpaid. Why no disconnection was made in this instance?
3. Why a copy of the said Bill dated 04.01.99 was not enclosed with the letter instead asking me (a Senior Citizen) to collect the same from concerned Officer of the Area Office.
4. Why your Senior Accounts Officer threatened to “disconnect” my telephone line if the payment is not made by 21/11/2011 for a bill which his EFFICIENT DEPARTMENT had raised after 12 YEARS? Who is at fault? Was he sleeping all these long years?
Your department surely owes me an apology for failing to reply to my queries and threats for disconnections, which I will be happy if it does, which will help me to switch over to any of numerous other Operators in the field.
Yours faithfully
(SAMIR KUMAR BHATTACHARYA)
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