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Cox & Kings India Complaints & Reviews

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Last updated Oct 5, 2022
Complaints 380
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Cox & Kings India reviews & complaints page 11

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V
VinitaJ
Nov 20, 2017
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irresponsible customer care

I have to complaint against Cox & Kings for their irresponsible behaviour. Delay in acknowledgement of verbal commitments and false commitments on behalf of customers.

Upon frequent follow-ups the only response to queries was we are not updated yet. After 1 month, we are informed that the Head office has offered assistance with charges to be bourned by customer. The intermediate officer of Cox and kings confirms to the charges...
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Mandyk
from Chennai, Tamil Nadu
Nov 18, 2017
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poor services

Address: Mumbai City, Maharashtra, 400001

I had booked 9 nights 10 days package for my parents to dubai with cox & kings. 3 nights in hotel hitlon al mina and 6 nights in fortune grand hotel and apartments in bur dubai. Initially, everything was fine on the tour although they have overcharged for the transfers to us. On the day of arrival my father gave his local mobile number to the person who has picked them and person name mr. Sharma in order to communication my parents went very...
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Manobendra Roy
from Kolkata, West Bengal
Nov 15, 2017
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discounts of rs 2000/- denied at the time of booking : bid 870539 : departure date 04 feb 2018 tour package indo china

Address: 700064

Dear sir,

I col manobendra roy had booked for a tour package for indo china departure date 04/02/2018 with cox and kings from their salt lake branch office at kolkata on 11/10/2017.

Later after about a week i learned informally from a friend that i have been denied an additional discount of rs 2000/- by the aforesaid salt lake branch office of cox and kings. I then rang up another branch office of cox and kings...
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Surya Head Office
from Erattupetta, Kerala
Nov 11, 2017
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inefficient planning

Sir
I am (Manoj antony) writing a review about a holiday which i booked in your travel agency cox and kings, ravipuram branch.
My wife and myself book a trip to kashmir. The hotels at srinagar was four point by sheraton was fabulous. The driver and the tour operator (Meena group) handled us with great care and respect.
The hotel stay at pahalgam was horrible no elevators, room was not at all clean, the hotel was not...
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Manobendra Roy
from Kolkata, West Bengal
Nov 9, 2017
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discounts denied

Address: 700064

Dear team cox and kings,

I col manobendra roy has booked a package deal for indo china for departure date on 04 feb 20018. My id is 870539. I booked on the said duniya dekho package on 11 october 2017 at salt lake branch kolkata.

I now regret to state that on around two weeks after when i spoke to an executive at park street branch, i was informed that i'm eligible for another additional rs 2000/- as discount....
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Sudhir D Barma
from Bargarh, Odisha
Nov 8, 2017
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refund of cancelled tour cost of 224031

I for treasures of europe tour we five persons deposited rs 20000/ in cheque as booking amount at cox and kings local office, agartala, tripura.

Ii for uk visa we went to kolkata by flight and faced interview at u. K. Visa office kolkata on 30.06.2017

Iii we came back home by flight to agartala and waited for the next call for schengen visa of european countries scheduled for the tour.

Iv the...
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Ravish dhingra
from New Delhi, Delhi
Nov 7, 2017
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mental harassment and not providing refund

Address: Mumbai City, Maharashtra, 395002

Dear sir

My name is sahil dhingra we had booked services through cox and kings for bali. They literally delayed the package for more than 20 days and every time this company employees used to haress me. We had deposited 90000 rs in the company for flight bookings

Now after 20 days of repeated harassment we shifted to other company and booked the rest of the package. Now the flight cost which they told me was...
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Pooja Mohta
from Mumbai, Maharashtra
Nov 6, 2017
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charged for services not provided

Address: Mumbai City, Maharashtra, 400018

Booked tailor made trip in sydney which included hotel, airport pickup and drop and sightseeing at 30000. Now starting date was 24 oct 2017,. When i reached australia, in 26 oct this company write a mail that they are not confirmed with the sight seeing activity, my total primise was to visit the place i was booked for, at last they cancelled, as all the money was payed to them for my journey i could not go ahead, now when i come back and...
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dinesh dankhara
from Coimbatore, Tamil Nadu
Oct 28, 2017
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worst experience

Address: Bhavnagar, Gujarat, 364001

Sir.
Recently i had been to egypt with my family through your egyptian sojourn. I had tried to book through toll free no. And redirected to ahmedabad office. I had encountered problems from booking to the end of tour. Firstly i had received receipt of money paid after multiple calls and sms es. Sales agent manish kothari was difficult to contact and not replying to any questions and queries. Than i didn't get tour progamme till last...
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shravanharish
from Chennai, Tamil Nadu
Oct 27, 2017
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refund issues

We, three people, had booked a trip to thailand last month through the chennai office and had paid the full amount (Around rs. 150000) for the same. But we had to cancel the trip at the last minute as one of the members got infected with dengue and was admitted to the hospital.
Cox and kings did not return a single penny to us; neither did they offer us the choice of proceeding with the trip within a year taking the flight fare additionally.br...
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DrSubrata Pal
from Kharagpur, West Bengal
Oct 25, 2017
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demand or excess money for egypt tour

Address: Kolkata, West Bengal, 700 071

Please refer to the provisional receipt no. 14722 dated 04.09.2017 on account of advance payment for rs. 86, 000.00 towards the cost of tour to egypt against estimated cost @ rs. 1, 17, 709.00 per head plus gst @ rs. 5%. Your mail dated 17.10.2017 shows that present rate of foreign exchange is 69.10. But the present rate is lower than 69.10. It is understood the rate of foreign exchange as maybe prevalent on the date of final payment will...
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Ravindra Papineni
from Bengaluru, Karnataka
Oct 23, 2017
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deficient service and non compliance of refund: booking id 765796

Address: 560043

Myself and spouse senior citizens and retired central government officials approached the
Cox and kings branch office in indira nagar for our package tour to usa during month of may 2017.
After discussion we have selected the 10 days package tour to usa named american sojourn. The total cost for the trip rs 495882/- towards main tour and optional tours put together. The tour package was commenced from 22/08/2107 and ended on...
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KAVITA PAHWA
from New Delhi, Delhi
Oct 20, 2017
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booked ticket on a different date on their own and no prior information given and now not refunding money

Cox and kings decide on their own terms that when the customer will travel and book tickets on dates selected by them with no information to the customer. They don't think its imp at all to inform the customer about the flight details. I booked the thailand package with arshit shetty, my bad luck. I should have read his previous reviews. I told him that i want to book package for thailand for the date of october 20th departure and all in...
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Imran tgls
from Mumbai, Maharashtra
Oct 12, 2017
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misleading and unresponsive

Address: 400102
Website: Cox and kings

Hello

I am writting this mail in connection to booking id no 869942 tour to srilanka. This is yet again to bring to your notice that as i had spoken to sanjana and samreeta that as per the itenary of srilanka tour i had the travel insurance included in the package. I had come in person in the first instance and met samreeta n tej for visa. I had requested for the necessary changes to the package as per my requirenment and...
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Siddhant Chougule
from Pune, Maharashtra
Oct 10, 2017
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refund

Address: Kolhapur, Maharashtra, 416001
Website: www.coxandkings.com

I have traavelled through this company from 29th august to 6th sept. One activity has cancelled after booking time which was garden by the bay with transfer at singapore costing about 30 singapore dollar each. We travelled couple so 60 dollars. I have contacted company office several times but still not received. So i request to refund it as soon as possible. I have provided all the details...
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ss2208
from Delhi, Delhi
Oct 9, 2017
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srilanka tour package

Reference number: 837955
Date of journey - 9 dec 2017
Contact from cox & kings : shabbir.
Such a pathetic and inhuman service which we never expected.. They are fraud and have a very # policy of fooling innocent people. We wanted to either postpone the trip as we are facing some serious health issue and they say, all the bookings are done so we wont be able to refund your money.. They don't give any written communication...
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M
Mandyk
from Chennai, Tamil Nadu
Sep 29, 2017
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unprofessional and emphatic, completely unacceptable services

Address: Mumbai City, Maharashtra
Website: www.coxandkings.com

I had booked 9 nights 10 days package for my parents to dubai with cox & kings. 3 nights in hotel hitlon al mina and 6 nights in fortune grand hotel and apartments in bur dubai. Initially, everything was fine on the tour although they have overcharged for the transfers to us. On the day of arrival my father gave his local mobile number to the person who has picked them and person name mr. Sharma in order to communication my parents went very...
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jatindra kumar patjoshi
from Bhubaneshwar, Odisha
Sep 28, 2017
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cox & kings india excess amount charged, concealment of facts, deficiencies in customer service etc.

Address: Khordha, Odisha, 751021

With ref to your mail dated : 07 sept 2017, i furnish the information in detail as desired by you.

A. Booking reference number : 793257
B. Booking location : bhubaneswar
C. Departure date : 18 06.2017 (Ex-delhi)
D. E-mail address registered at the time of booking : jatindra. [protected]@sbi.co.in
E. Covered under overseas travel insurance policy no :[protected]

I hope and believe...
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Anurag012
from Kolkata, West Bengal
Sep 26, 2017
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thailand package

Address: Mumbai City, Maharashtra
Website: Coxandkings.com

I booked a thailand package for 28th september from bangalore to thailand later the flight got cancelled and they rescheduled it to kolkata-thailand at first the package cost was 32000 later they said they were unable to book. Tickets and asked for 2500 extra, which was wrong but then they agreed and the employee arshit shetty agreed there will be no more extra charge if there is any they will bear, and just 48 hours before the trip they...
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Asha Umamahesh
from Bengaluru, Karnataka
Sep 20, 2017
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asian famous tours and travels in singapore

The agent roshini from asian famous tours and travels in singapore was extremely rude and unhelpful.
She was uncooperative and a complete b*h. When we called her regarding our pick up from the airport, she didn't help us at all. We had to figure out by ourselves to contact the driver. Anytime we called her regarding any help, she was very rude and completely unhelpful. Thanks to her, we never want to travel with cox and kings again,...
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