Eureka Forbes Complaints & Reviews

I have raised complaint on mar-19 and I got response after two weeks of complaint that my power card is gone and then they took time till today ( 19-May-2023) I got response that vaccum cleaner motor is gone. and pay 1185/- to get it repaired.

I am really unhappy and very worst quality high brand companies are making products and very untrustable response they are giving.

My Ph:- [protected]...

I purchased EUREKA FORBES WP AQUASURE A-ST in the month of October, 2022. However, till date no service is provided. I have issues in the water purifier, as there is hot water coming and at times the acquaguard is not working. In this regard, compliants have been lodged several times but till date no response. Also, compliant was made to the customer care BUT no response to it. IT IS DISGUSTING THAT NO SERVICE IS PROVIDED IN SIX MONTHS AND...

I had written the below email to escalation team which says it all:

[protected]
I am writing this email with a lot of disappointment and anguish as a customer. Sorry to say but I have never come across such degraded services ever in my life.

I had raised the complaint for my water purifier on 8th May stating that hot water was coming from the purifier and the light was blinking indicating that the filter...

The product is new, only got it placed 6 months ago and since then it is giving problems. I have to raise a request every couple of days, the service provider comes and does some thing charges money and promises no problem will happen henceforth. But again the same thing happens. I have lodged multiple complaints over the last six months....

I have raised service request for repair of my aquaguard water purifier from 1st April 2023 with Request no WO[protected] and still the request is open and it is escalated many times. still no one bothered to atleast call me. I have created another repair request on 11 May 2023 with request No CM[protected]. Even this request is escalated multiple times but no one addressed the issue and not even a single call is received.
Please...

The latches are very delicate and got broken immediately we bought the machine and now it is lying out of service for years....

I have purchased a water purifier last year at 16000 aft year purifier indicator shows to change the filter so I call the team to change the said the total filter kit change costs approx. 5000 and every year this should be done to better your machine 's life so they are selling machine at 16000 and their filter s at 5000 every year what a scam .....

I have requested for servicing for my aquaguard multiple times through the Whatsapp Chat bot still no one has come. One person came but didn't change my filter as he did not have it, said will bring it tomorrow, made me renew my annual contract and never came back didn't receive any calls from there on. Whatsapp chat bot says it has esclated with concerned people but still no one comes no comunication at all. there is no other way to reacht...

Eureka Forbes has sold a product Air purifier and not able to service the product. Compliant raised through contact centre vide CM[protected]N 18TH March -23. Still not addressed. Multiple calls made to local team but no action taken till date. Spares no available. Model no HPA-500. I need a my money back since the product is one year old and not serviceable by Eureka Forbes....

I ordered an Aquaguard Aura product from the eureka forbes website and paid online. Date of purchase April-09-2023. I still haven't got the delivery of the product, and there is no response from the call center when I ask for a refund. This is cheating and lying from Eureka Forbes. I just want my money refunded, and close this out....

My name is Anurag Khawas resident of Gangtok, Sikkim.

I bought Eureka Forbes LVAC robot from your company Eureka Forbes, on 19th May of 2022. Due to some defect in the robot, we took it to the nearest distributor based at Gangtok.
The person there informed us that the issue was with the motherboard and that our robot will be exchanged. The exchange process started in March of 2023, but till today Ie 7/05/2023 we did...

I have paid a total of Rs 15, 100 for a 3-year AMC for 2 water purifiers in my home (Rs 6400 and Rs 8700) as per the estimate given by the service person, Harish, who came to our house. One is an old one, the other is brand new, purchased in February 2022.

Payment was made by State Bank of India cheque dated[protected] to the service person on his assurance that the rates would change in the next month and it was in my interest...

Order delivered in apr 27, installation is scheduled on 28 April. However no one turned up. We are following up by calling customer care everyday till date. No response. They are extending the installation date. If this is not resolved at the earliest i wil raise a complaint in consumer court....

I lodged complaint for AMC renewal with Eureka Forbes, 2 days later a sales person calls saying a technician will come to renew and change the filters. But only after the renewal did I come to know they are not from Eureka Forbes but from Sureka Forbes.

This guy had all personal details like phone number and address and also the water purifier details. This is possible only if they have got it from Eureka Forbes.
br...

Team,

I have requested MArch 17 to replace my filters and it got solved on April 30 after multiple followups. And that service also poor he changed the filter on April30 and i got an issue on nextday it was having lekage and again i raised a complaint to rectify but service person vistied on April 4th afternoon .

And he metioned that Motor is spoiled you need to replace it eventhough we didnt used filter...

I have various Eureka Forbes produce viz Vacuum Cleaner, Mop, LVAC, water softner, RO etc. However, while registering a complaint, i get a message that my mobile no. is not registered. Hence you are requested to register my mobile no. which is as under:

1) [protected]
2) [protected]...

@EurekaForbes @SurendranVikram
Harassment by Eureka Forbes team
Complain lodged on 18 Th April till date no response is it because we have taken AMC
I was kept on hold for 15 min & was also told that service mgr can't be 1st brought online & then cstmr will be called as service mgr is more important . This is the 12th day. I am afraid to use this word, but your service is absolutely bad and behavior is shameless....

Bought Aquaguard Crystal NXT on 23'rd April 2023. Was told that it will be installed within 48 hours. But it's been 5 days (more than 120 hours) Nobody has come for installationz even after repeated complaints on customer care no. & The Dealer : Maharashtra Electronics, Tilak Road, Pune 411030.

PLEASE HELP....

Kindly arrange a technician visit urgently to my place to resolve the problem

sangeeta lahoti/ arun kumar lahoti
[protected] registered number
we have 3 year service contract but i do not have the details in office kindly check with registered number...

Reference number - 1592077
date - 17 april 2023 for rupess 17, 990

Transaction id :[protected]
[protected]- Customer ID

Product other than the order was delivered on 24 april 2023 after repeated follow up, as the installation is pending as of 26 april 2023 upto 8 pm.
Kindly take serious action this poor customer service or it will be escalated to higher authority or we may even go to consumer...