EzRecharge — recharged for the mobile, amt has been debited but recharge has not done yet

Hi team,

I have recharged yesterday on vodafone network for rs349 including gst 357. As of now, i haven't received the amount. Pinged the team through chat but no response. Worst service i have ever experienced.

Try to reply or mail regarding this else refund the amount.

Recharge done for the number [protected].

If this is not resolved i would like to escalate it.

FYI - I need the full amount including gst.

Thanks,

Swapna
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Apr 18, 2019
Updated by Swapna padmanabhan
I got the message stating refund has been intiated for 349.. what about the gst amount..I need 357rs including gst. Without recharging I can't afford the gst amount.

Ezrecharge has not even contacted me through any calls .. worst service ever.

Regards,
Swapna
[protected]
Apr 18, 2019
Updated by Swapna padmanabhan
Please find the image attached, I got the message on April 8th and the message states that they will be refunding the amount in 5-8days..today the date is 18th.. ezrecharge doesn't even care about this.action needs to be taken soon else please escalate it legally.

Thanks
Swapna

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I'm also sun direct dth reached today month reach amount Rs.199 but they charged extra Rs.10 total Rs.209 reached 1 month's pack amount was credited to my g-pay but the recharge not done, i'm trying to complain customer care but the phone number not available in this web site so don't use this web site plz...

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