Falcon Bus — Terrible service

The chargers are broken so shouldn't be putting on amenities on website, if your are not able to fix it. Once bus arrived at Falcon office, there were 2 mini buses to take to relevant stops but the guys who were standing there to assist kept telling me wait 5/ 10 mins for another mini bus/van to arrive which will take you to satellite, I stood there over 30 mins and in the mean time a big bus arrived and 2 mini buses were full, then the staff told me to get on one of the buses and I did not even have space to get in as there were bags along the path.. in the end I had to sit with my suitcase on My lap..when I could have got a comfortable seat if I got in before the next big bus arrived