[Resolved] Ibibo Group / Goibibo — bus cancellation
A
Ashish Khandelwal Ajmer
from Patna, Bihar
Suddenly my bus was cancelled around 1 hr before my journey in cold night from mathura to lucknow & i suffered a lot with my wife & made alternative arrangement of travel by incurring expenditure of rs 5000 at my own. Goibibo refunded me rs 2471 & i need remaining expenditure of rs 2500 to meet out rs 5000. You are simply conveying sorry which is not acceptable to me. Kindly compensate me & deduct the equal amount from vendor / bus operator's payment otherwise they will never improve their services. You are prime responsible for bus booking & cannot escape by saying that its a bus operator decision. We are believing your reputed company hence we are making bookings thru your portal else we could have booked directly thru bus operator's website. What is your control & supervision mechanism over vendor. If you will not pay me further rs 2500 i will file a suit in consumer court & will raise the voice upto pmo office thru my advocate channel for this where you are not providing end to end service to consumer. And your customer care officer is also not able to give such decisions, rather they behave in unprofessional manner
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Mar 16, 2020
Complaint marked as Resolved
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.
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