Independent TV Formerly Known As Reliance Big Tv — independent tv cheating on customers

My self Chandrakant, this is regarding “Blocking of HD Channels” I had pre-booked Independent TV (reliance Big TV) at that time the offer was Both SD and HD
channels will be free for 1 st Year.

Customer ID : [protected].

Plan : Freedom 1999

MY HD channels are been blocked form Independent TV and as per
Telecommunication with Independent TV (Big TV) customer care executive
Independent TV will not provide me HD channels I will have to buy them and
when I ask to refund me if Independent TV is not providing me HD channels
customer care executive said they will not refunding me my money and when I
asked her to transfer the call to any senior who will be able to answer my
question she said no senior is available to answer my question.
Don’t you think this is unfair with the customer and they are cheating with customers.