Independent TV — independent tv cable is not working from last 4 months

My independent tv connection is not working from last 4 -5 months, i have raised complaint multiple times on the customer care number[protected] and all the time customer care executive says that they have ceated the complaint number and my issue will resolve within 24 hours but still i am facing the same issue, no one has come to my home to fix this issue. They said the same statement all time. I become frustrated from this process.

I want my money back or to fix this issue.

My new complaint number - 1974036
Registered mobile number - [protected]