Independent TV — paid for the connection but not established yet

Address:

Barmer, Rajasthan, 344022

I have paid for the new connection on 08.12.2018 online but the connection isnt established yet when ever i call to call centre the says tomorrow that tomorrow isn't coming and i have mailed for the refund to but no reply from their side too being harassment for me by such a big fraud company i was told that it will be installed within 15 working days how many more days you require i[censored] can't supply please refund the money