Independent TV — refund is no credit back

Address:	H block , 1st floor , Dhirubhai Ambani Knoweldge city, Mumbai City, Maharashtra, 400710
Website:	www.independenttv.in/contact.aspx

Dear sir/madam

On 5th march 2018 i booked reliance digital tv connection with amount rs. 500.
At that time they have promised to install connection within 45 days, but not done even after one year. I had made more than 100 call to follow up, every time they provide one week window to wait.in between reliance tv sold to independent tv but no change on service.in february 2019 i received a mail that we will not able to install your connection due to change in trai rule and your refund of rs. 500 will be done shortly and they asked my details of bank account to refund, i have written many times with my details but they are not even replying. Please help me to get my refund back
My details are
Name : jitender suhag
Booking id : 14504680
Registered mobile no with independent tv : [protected]
Registered email : jsuhag @gmail.com