[Resolved]  Indusind Bank — Customer Complaint-0232-BK0123-001

Address:

Ahmedabad, Gujarat

I hold a savings account in bodakdev branch-ahmedabad bearing account no 0232-bk0123-001. Yesterday evening at 4.35 pm I called up at the branch and normally the landline is not picked up even after 2 complete ringing. Then a gentlemen named Mr Sanket picked up my call and I asked him to transfer the line to Mr Sajid -CSM. I was being told he is on sales call. I wanted my transaction detail so he asked my to hold which went till a minute and the line got disconnected. Immdtly I tried twice to call up the branch again and again a gentlemen called Mr Harish picked up the call and when I asked about Sanket i was being told he is not in the branch. I argued that I was talking to him a minute back and the gentlemen replied that he might have some more important priority than this. I am not inflating any word but it is the actual which I am writing. I asked him to transfer the line to some other ops executive or branch manager. He said there is nobody in the branch except him and continued arguing that why do u want to have the history geography of the branch.I asked for the transaction detail he said that he is new in the system and he has got no system. Such pathetic situation and some how I managed immdtly to speak to the branch manager Devendra Purohit. He was kind enough to listen to me but unfortunately he said there is no such gentlemen named Mr Harish who is there in the branch. Then who is he who spoke to me and argued??????? The BM immdtly did a concall with Sanket and he said I did call up but he had to go out urgently..Customer not given any priority???? My cheque got bounced yestday even after there was balance was my problem. The BM promised me to reply within 15 minutes once he is there in the branch. He made his promise and replied that INCOME TAX DEPARTMENT has attached my savings account which the BM didn't knew because the CSM who accepted the order didnot inform the BM...such goo[censored]ps..m ok for not informing me but what a goo[censored]p is happening in the branch...who is harish..why is nobody there in the banking hours...why is sanket having some other priority then the customer...why is the bm not known about the govt attachments about the branch customers...Pls look into this and revert...