Koovs.com / Marble E-Retail Complaints & Reviews

Please can you confirm me that you have recieved returned product of order no. 4008061 which i have sent through first flight courier on dated 19.8.17 even i shared the courier reciept with you. I am really very disappointed with your service. Please resolve this problem and comfirm about the reciept of the product and also let me know about the refund money. Please find the attached courier reciept for your reference.
I am expecting...

I am riding this to cancel the order placed on 13th august 2017 on the website koovs.com. The order id is 4006057. I used the option of cash on delivery and was supposed to pay rs. 1, 499 towards the purchase of harry sejal x koovs high ankle sneakers.
I am unable to access the order cancellation form due to no such service provided by it. I regret the inconvenience caused due to this.
Thanking you.
Yours sincerelybr...

I want RIDRESS Checkered Top with Bow Tie in black colour Checkered but it has been sold out, not available in black checkered .i want the combination black and white Checkered but it is not available.Please I request you if you can buy it from seller again please, I am your very reputed customer I request you please please please I want that top anyhow...

On june 27 i have raised an exchange request of my order no - 3841262 by placing an order of the larger size of peplum hem crop top from registered email id [protected]@gmail.com.
The executive has asked me to return the top through any reliable courier co. & so i did it via blue dart where i had to pay rs.120 for the parcel.
But till now the product could not reach your office. When enquired about the matter in dtdc, they...

Please cancel my oder.. Oder id:3926251 and3926253. I tried to do the same but i couldn't find the cancel option on my account. Please do the following.. I have placed my oder on 19th of june and making this complain within 24hrs. I don't think my oder is being shipped yet. I have odered the product by mistake and i don't need it now so i want to cancel my oder.. And koovs has no cancel option beside. So i request you to cancel my oder as...

First of all the products are total #. The colors shown do not match the product and once you buy there is no way for return or exchange. I ordered two dresses out of which i nedeed a size exchange on one of them and once they received the product they sent a lame sms saying the product failed quality checks... I requested return for the other dress but they flatly refused saying it was a sale product and nothing can be done about it...in...

I ordered two pair of shoes from koovs. One fits well and other was inappropriate size and shape. when i submit a request for return and refund then after one day they pick up that order and send me the mail that they are not giving my refund. I request you to please process the order for refund.

Order ID: 3700930

I shopped first time from koovs.com and it is a vary bad experience....

I stay in US and started buying recently from Koovs. I order from US and get my stuff delivered to my Delhi address. When I visit India (every alternate month), I pick up my orders. Very satisfied with Koovs quality of products. However, my last order 3536018 was a size smaller and since I visited India 2 weeks after delivery, I am unable to return or exchange it for a bigger size. The order is still packed and obviously not been used. I...

Branch office listed in website:
#689, Prashanthi Nilayam, 14th cross, M.C.E.C.H.S layout,
Hedge Nagar, Bangalore.
http://www.workwithus.in/home.html
[protected]@workwithus.in, [protected]@workwithus.in
+[protected]

Support number is never 24/7 as it boasts in website.
Never received Job agreement since 4 months although it mentions it to be received within 3 days of initial registration...

Not getting my item delivered since 5th April. The koovs customer care team is not taking any action since the last 3 days. They are lying that I turned down the order when the delivery boy came but nothing as such happened, no one from your side came to deliver the item. Since the order is not being delivered in the given time and the koovs team has accused me with false statements, the koovs team has to give me a compensation regarding...

Unfortunately a very worse 1st experience with koovs, where i have given Rs. 500 to return/exchange the consignment to koovs by dtdc. And DTDC didn't find the address (of koovs) and return both the consignment. Now the customer care personal said they often find the issue with DTDC, now if so why koovs didn't inform the same earlier when asked. Now they says to again return the consignment through Blue dart (as they says their official partner)...

I had placed my first order with Koovs on a condition that if product does not fit me proper i will return it back. Customer care confirmed me that though they do not accept returns of Sales product but on special concern they will do it for me.

Later on 27th Mar, Blue dart was out of delivery at 7.30PM and when he called me i informed that it is office address and please deliver it before 6PM tomorrow.

Today...

I was looking for a dress on Koov's and found one that I liked, but it was a little pricey, so i added it to my cart, and thought that i'd decide about it later, as i had some work i needed to do.
Within 5 minutes, I got a call from the Koov's call center, and an employee who tried to get me to buy the dress. I told him i didn't want to make the decision in such a haste, amd he even offered a discount for it. I repeated...

Hey I want to cancel my order please do it as soon as possible I ordered it today and it says to cancel within 24 hour but there is no such option so please do it ' It was cash on delivery but I am really depressed that the order is nor canceling it's difficult for me to as this is my first time with koovs and the size is bit problem so please please see my order no Koovs Order no - 3388063 and cancel it...

What a pathetic site KOOVS.COM

I thought I was the only one who have been through this situation but after reading the complaints I got the courage of escalating it further.

My order id: 3065967 & 3069531.

I had ordered from koovs for the first time on 29th Dec 2016 of around 10 to 11 items(all were dresses) and out of that I only received 3 dresses on 3rd Jan 2017 I immediately emailed them.with...

I had placed an order on January 4, 2017 (order id 3150193) for Rs. 448 and paid through my paytm wallet. Firstly, they were not processing my order so I tried to cancel it on Jan 7, 2017 but then they said

Koovs Team (Marble)
Jan 8, 1:13 PM IST

Dear Mudita,

Greetings from koovs.com!

We apologize to inform you that we are unable to cancel the order for the product has already...

I Ordered Stuff For Amt Rs1495
And Payed With My Debit Card
I Didn't Even Accept The Package As I Had Cancelled It
You Guys Seriously
I've Called Up About Almost 5-7 Times Regarding This
You Keep Saying You Are Initiating The Refund
And I've Waited For More Than 3 Weeks Now
Order ID 3096867
A Day Ago I Got A Text For The Confirmation Of Refund
But Nothing Was Credited In My...

I ordered a maxi skirt 20 days ago and i made payment from credit card . I haven't received the product ordered. It was said that i will receive my product within 1 week and now its too much . I have already made my payment and they are not sending the product to me . The item i purchased was from the online sale. I want my product as soon as possible.
I hope you will help me
Thankyou...

I placed order for Almond Toe Laceless Plimsolls from Koovs.com due to wrong size i requested for return and it was picked the very next day and it was returned in a condition which it was received but now i get a message stating it failed "quality check" and koovs did prove that they are frauds please black list this online site since they are very fraudulent.....

Ive ordered back to back 3 orders for our family function. 3 to 4 days are already gone. and it still shows my order in process... !!!
please to make delivered within 2 to 3 days to maintain relation.
your representatives ans, same all time when i call...what to do...!
as per discussion representatives use to give info that order will be reach to you with in 2 to 3 days...!!
id. 3172767, 3167203, 3159745
please...