Limeroad — Cheating with shipping old 3rd quality product and then cheating in the name of refund.

I have placed an order of rs 4458 from Limeroad under their offer of Buy 2 Get 1 free. I placed order for 3 blazers worth Rs. 4458 (including gold membership of 149) on 29th Jan 2023.

I recived my product on 4th Feb via ShadowFX courier. I got 3 cheap used products inside it.
1. A used white shorts
2. A used blazer not even worth 500 rs I guess
3. A used inner winter wear

I raised compliant. After multiple failed return pickup, they sent me a mail that they don't have pickup service in my area. Lie No. 1 :- In my area, Delhivery, e-cart all these services are running properly. So, they said me to self-ship the product. I have this conversation over mail and I have the screenshot.
I made the shipment on 22th Feb via DTDC courier and even spent Rs 560 on this. They said that they will pay for this self-shipment as well, which they eventually did not.
They recieved the shipment on 24th Feb. Now, after multiple mails, they said that they need to do quality check now. I asked them, then they said that it's their company policy. Then, on 3rd March they called me and said that refund has been initiated and I'll receive the refund in LR credits. Now, on 12th March, when I reached out to them, they said that since it's a old used product, so according to their company policy, I can't get refund.

I'm attaching the screenshots of all the false promises made via email. And even now they have stopped answering me.
Their customer service is so worse that they will say over mail that their executive will contact you over call, but now they don't . They just send a mail saying their company policy is this and that.

I had made first time order on Limeroad as I fall in their trap of Buy 2 Get 1 Free. And this is their way of cheating people.

I would say everyone not to fall in their trap of such lucrative offers, as all these are frauds.

I'm attaching screenshots of all the conversations and false promises made by them in the name of refund.

Does anyone know the way to reach their higher authorities ?
They have cheated me almost a total of rs 5000 and I'm ready to spent 5-10k more, but I want to expose them to whole nation how such fraud corporates are cheating people of their hard-earned money.