Limeroad — Not Getting My refund

I have purchased two items in limeroad. one item which I have received is very good.but another item I haven't received and I have paid for two items
I have complaints and do so many mails but there are auto generated mail will contact you in 48 hours but actually time is 96 hours. No one contact me yet.if I call you on customer care then they speak I have started process to refund every time. But i am not getting yet.

My order number is [protected].

I am very frustrated.very poor service.Never used this app for online shopping.Really very horrible service.No customer support provide.