Limeroad — Refund for products returned not obtained

Website:

Limeroad

Through Limeroad, i placed order for about 5 silk saree costing about 10000 offered at a discounted price of 8500 plus. I was delivered the same with a delay of almost 10 days post the scheduled delivery days. Further the quality was quite substandard and not as per the description and not worth the money. hence i returned all the sarees to their return pick up courier on their schedule date / time of return.. Later next day, i got the confirmation that the products are received. Then the refund didnt come through even after the 5 work days as stipulated. Hence i reached out to their customer care team, who replied me back stating that i had returned different sarees (only2) instead of the ones i purchased (5). While i replied them with the details of the courier picked and their contacts, the issue is still being dealt with by them and the refund is still awaited. This company is totally fake and is cheating all the public. How can they improve their services and get customer satisfaction if they provide sub standard products and refund also not given while the products are under return policy. Where is the trust ?