| Website: | www.topliteholidays.com |
Respected Sir/Madam,
My Name is Manvi Bhardwaj
Me & My Husband have been scammed in GOA by the toplite holidays Pvt limited on 7 dec 2021.
As part of the scam I paid Rs. 2 lakh to the company via HDFC and Citi credit card in 3 separate transactions (50k, 50K and 1 lakh).
In very well Organized trick they called us in NEELAM GRAND Hotel - Calangute Goa, Ms Aasma & Ms Sana have trapped us in there all fake commitments, They told us buy there company Membership Plan for 25 Years then we will be entitle to visit any 4Star & 5Star Hotel / Resort Across the world in there network.
They promised me to send membership card in 30 days, bt I did not get it yet.
I checked with customer care number and it was connected after try 15 days and now they are saying to pay more amount 9k+gst in every year to keep your membership alive. But Asma and Sana did not tell anything about it. Then I asked customer care to refund my money and they are saying this money is non refundable.
Now customer care number is also not reachable.
I checked with Aasma again via phone, she told me that they will refund the money bt now she has blocked me.
At that time customer service no. [protected] was switched off. that time we refuse to pay the amount, after that they forced us make payment and that time Sr. Manager mr.Vikas were told us that they will arrange 1st tour Direct from Management once we did not receive there company membership card, we don't need not to contact anywhere.
as we have not received card we are about to plan holiday now nobody is answering the calls and customer care no. is also switched off and Ms Asma has also blocked us.
I humbly request to Indian government & Tourism Ministry of GOA please look into the matter and ask this company to return the payments. These Highly Organized frauds with Honest & Innocents Tourist which bleed honest citizens from their hard earned money in this most Difficult time of COV 19.
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