Vijaya Bank — the amount was not refunded in my account I have attached the screen shot

I have received the below message form them still they are not replying I tried to contact them
"Hello MOHAMMAD SHAHNAWAZ,
This is to inform you that your payment of Rs. 10497 on 01/12/2019 has failed. Please try to make the payment again. If the amount was deducted already, don't worry it will be automatically refunded by your bank within 5-7 working days. Kindly pay as soon as you can to avoid penalty and remain eligible for more loans in the future.
Click the below button to pay now."

The transaction id is
AXIf802896f2c314e4c82a5ba1dc2c1e03a