The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Mr narendra kumar k, director of whitematter it services private limited, mail us about a bpo process of a usa based company stating huge payout and took rs. 4 lac from us in cash as upfront charges and made us invest 2 lac more in setting up call center architecture and feasibility. Initially we signed all the documents with him like nda and also sla with the usa based client and the client were supposed to pay us advance for starting the...