4Rabet — Withdrawal request is not processing

I am 4rabet user from past 3 years but never happened to me like this. But my withdrawal request is not processing from past three days.
I put a mail to them and they replied to submit kyc documents and I submitted. I submitted lots of withdrawal in last three years but never asked like this. But now why they are asking so please solve my problem as soon as possible
Almost 60k stucked in my 4rabet account.
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I got a mail that your account is being verified. It will be completed as soon as possible.
Hoping it will happens soon and i mark my complaint resolved
Allurahul Reddy's reply, May 27, 2023
When you got mail how many days it taken
ShivaKumar2498's [Complaint's author] reply, May 28, 2023
Bro they don’t give withdrawal if you win more money . They only give withdrawal when our whole deposit money is less than withdrawal money . If withdrawal exceed they will tell you silly reasons to ban you and closes your account.

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