Aanchal Fertility & Mother Care Hospital — Completed degree in November 2019 but didn't receive the provisional or degree certificate

I have completed my degree in November 2019 . Till December 2021 i didn't get my 3rd year marksheet/ consolidated statement of marks. So i went ro the university and applied for the consolidated statement of marks and got it. And on that day itself i applied for my provisional degree certificate but they were so arrogant that they won't issue it on that day itself. But while waiting for the procedures, some students came with an agent and they got their consolidated statement of marks and provisional degree certificate by hand without any delay and without filling any application forms or paying fees. They paid the agent. Till date[protected] i haven't rec6my provisional degree certificate. Whenever i try to contact the university they don't answer the calls .