[Resolved]  Abbott — Product

The product FreeStyle Libre sensor was applied on the 17th of february. The application process was standard, that recommended by abbott, no water has been applied to the sensor and no extreme conditions were encountered by it. After approximatelly 2 hours after activation the sensor started to show extremely high values, which were checked with a regularfincger ### test, and the values would be over 200 ml/dL higher than what the blood test showed. Shortly after readings would not be displayed and instead a message saying error and check again in 10 minutes would show. This would be happening for hours. Finally after a series of extremely high, wrong readings and error messages the sensor has ended not even reaching the 24 hour mark. That is a big issue and I would like a replacement or a refund for the damaged product.
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Mar 25, 2022
Complaint marked as Resolved 
Abbott customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2022
Abbott Customer Care's response
Hi,

Thank you for contacting Abbott Diabetes Care India.

We have received your mail regarding consumer complaint. We request you to kindly provide required details about the complaint and your contact details.
If you require any assistance, please contact our FreeStyle Customer Care team at[protected] from 8:30am - 5:30pm IST, Monday to Friday (excluding national holidays) or via email: adc-cs.[protected]@abbott.com

With regards,
Abbott Diabetes Care - India.
 
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