Abc Cargo — Courier delay and worst service

I have sent a courier on 4th of February 2023 from Dubai to India with sea Express service they claim that courier will be reach in 20-25 days now its been above 1 month but no response no tracking record even worst customer service if your customer is paying more charges it’s because the courier should be reach on time as it for family function i am very disappointed from ABC cargo

Please take some needful action