Abn Amro — Noc not issued

I am ALANKAR SINGHAL facing the issue of phonix arc credit card number is [protected].
Showing overdue amount of rs 1.
But I have paid full amount demanded on 26.02.2018 of Rs 1907.45 and they have said to provide the Noc in 20-25 day.
But till today date not given any Noc to me nor to CIBIL.
And that impacting negative in my CIBIL score.
How they people are making fool o[censored]s