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abof.com / Aditya Birla Online Fashion Complaints & Reviews

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Updated: Nov 11, 2023

Complaints 44

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16

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28

So far, so good. abof.com / Aditya Birla Online Fashion is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope abof.com / Aditya Birla Online Fashion will keep up the work and continue to help more customers with their concerns even better 🤝

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not returning a defective product

poor quality item sent refund not received

abof.com / aditya birla online fashion product not delivered till nowproduct not delivered till now

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Regarding refund

Product not returning

Not getting the cash back

abof.com / Aditya Birla Online Fashion reviews & complaints(44)

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I have raised a return request many weeks back and that is still pending. Allen Solly guys call up almost everyday saying return has been initiated but their courier guys just don’t turn up. I need the return to be completed and receive a refund immediately. I am tired of following up with these guys. Pathetic service....

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Order No.:SA8165962
EAN No.:[protected]
Order Date:25 Mar 2023

I ordered a shirt on date 25th march, to my surprise I received a Tshirt from Aditya birla store.
I put a return request and pick up person from Xpressbees picked it up.
The product was market QC fail as product image not match. As Xpressbees side it is showing pickup is to be done for Shirt while I am returning T shirt. Xpressbees...

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I have placed an order in ABOF.COM website. I have received the product on October 13th of this month and due to poor quality of the product I have returned it on October 14th. It has been more than a week but till now I haven't received the refund. So I'm hoping that you will act on this as soon as possible. Return Id:[protected]....

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Hello team,

I have returned the product but till now I haven't received the refund and it is more than a week. Why this process is taking so long?

Return Id :[protected]...

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Address: Allahabad, Uttar Pradesh, 211006

I placed an order for around rs. 4300 on 26/08/2019. It got delivered on 2/09/2019. Both of the articles looked very old and worn out. One of them even had stains. They were not worth even 200-300rs and were sold for around 1650 and 2650. I tried placing a return request but wasn't able to due to some glitch in their website. After a number of emails a return request was finally placed. I got a message on 3/09/2019 that they would be picked...

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Address: Bangalore, Karnataka

I ordered a pair of clothes from pantaloons web site amounting rs 1979.00 but received very poor quality item which i returned. Now despite several email and repeated reminders online and calls they are not responding as i want refund. Ekart logistics and online merchants are duping the customers shamelessly. I have completely lost my faith in online shopping. What should i do to take on these rascals? Please suggest....

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Address: Chennai, Tamil Nadu, 600044

Hi am monthly emi to aditya birla sun life equity and i am closed sip also payment received but this month emi deducted why?

Hello my sip not cancelled till now. But my amount credited, not included rs 5000/ - (Last month 15 april deducted amount not added) why???

You are fooling me. This your totally unacceptable. Your service very worst. I collect all documents and i will go to court or consumer court..br...

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: abof.com

I had Oder ed a product aeound 4 months back and returned it just day after. after that i called your customer care service and they told me to wait around 3 months as your site is down for sometime.after that contacted today and got an message that it wont be possible to return my cash back. i dint received any of the alert or emails or text messages from your side so how could i know about it. i am surely gonna review bad dot this and take...

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Address: Bangalore, Karnataka

Website: www.abof.com

I had ordered 3 items on the 16th of november 2017, bearing order number: ab6488029. Out of the three ordered items, one got delivered on the 23rd of november 2017 with no mention about the remaining two items. This was the first blow. I mailed the issue to the customer care email id of abof on the 24th of november 2017 and to my surprise was assisted by a customer care executive named 'shirley' on the very same day who informed me that my...

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Hi i have purchased an order ab6291923 from abof and my refund was initiated on 30nov and now it has been 12 days since then and i have received no communication from abof for several emails written to them... It customer care has shut down... Nobody to contact... They have done fraud of 4172 rs to me... The company is shut but my money is gone... A brand like aditya birla cheating consumers like this is a big fraudster...

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Website: abof.com

They did not deliver product and then cancelled my order on their own.
I got a mail on 25th nov saying i will get refund in 7-10 days but till 7th december, customer care is not taking calls or replying to my emails! I have not received refund, they gave false promises. I have mail of refund initiation but still no amount has been refunded. No contact with customer care or through email is possible now. Cheat website.

Order...

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Website: www.abof.com

Order no. Ab6492069. Its been 21 days that i have not received the product not the refund. They have shut down their website as well as customer service. Previously when i called up they told me that the refund would be processed within 72 hours, don't know what is their time frame for 72 hours. I have a refund for rs.784. I have also called up aditya birla group headquarter mumbai, but they gave a stupid reply that many people are yet to...

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Address: 560066

I have ordered for few products including a t - shirts through abof app www.abof.com with order no. Ab5320889.

I have been waiting for my shipment for so long now. Every day i talk to the customer service desk they give me some stupid answer. I have already paid for that shipment, i think that's the biggest mistake i did.

One of the third class service in terms of delivery. I had booked the product on 16th nov...

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Address: New Delhi, Delhi, 110007

Website: www.abof.com

I ordered some items from abof.com but the quality was bad so i returned the products. It's been 1 month since but there is no refund. I called them many times regarding that matter but there is no resolution. Initially they told that they had initiated the refund and it will take max 10 days to reflect in my account. When there was no refund even after 15 days i called them again, they delayed it further by false reasons. Finally they told...

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Address: Mumbai City, Maharashtra, 411057

Website: abof.com

I did not get any refund for my above return id of rs 1397. I tried calling so many times and mailing them, but no response.

There has been no support whatsoever from their side, the only number and website for customer grievances is unresponsive.
No reference number for any refund generation, nothing from their side.
If they were closing down, they should've at least solved basic grievances like refund....

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Address: 560047

Website: www.abof.com

Hi,

I returned 2 products bought from abof on 8th of november and got the confirmation that refund has been initiated but as of now i did not get my money back. Called up customer care around 10 times, every time they say it will be processed in next 24-48 hrs. I even submitted bank statement but still did not get the money. Please help.

I have attached the screenshot of the item pick up completion....

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Address: Kolkata, West Bengal

Website: Abof.com

I purchased two t-shirts from abof.com for rs 398, one of which developed holes after 1 wash as it was of very inferior quality.i returned the tshirt to abof.com on 22nd november but have not received any refund till now.After talking to abof's costumer care i got to know that the have credited my abof account will a gift voucher of rs. 100 and refunded rs. 98(balance) to my account which obviously i have not yet received.Also the gift voucher...

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Address: 302012

Website: WWW.ABOF.COM

I bought many products through abof in last one month & everything was going smoothly, but one day when i returned two of the articles i got a call from the call center confirming about the pick up of the items & asked me to share the pick up receipt which i did.
Post that incident they confirmed me that they will refund my money now. I am following them since november 15, 2017 & none of their team member is helping me on this.in fact...

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Address: 516269

Website: Abof

I have bought a shoe it is damaged and worst quality i have put an return but no response except this message (We’re not in luck! We have been trying to reach you on your registered number [protected] to assist you regarding the pickup of your return id "rp[protected]" with us on abof.com we have failed to connect with you. We would request you to provide us with an alternate phone number) since six days i have called customer care executive...

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Address: Bangalore, Karnataka, 400027

Website: www.abof.com

One of the third class service in terms of delivery. I had to gift a sweatshirt and a tshirt to my younger brother but could not. After calling them 100 times my product was not deliver. I had booked the product on 6th and have not recieved yet. Ths customer support did not help me with this too. Everyday morning i got a message that it will be dilevered today but was not. Seriously pissed with this kind of a service that too with a regular...

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