| Address: Patiala, Punjab, 140401 |
Dear mr tripathi (plant manager)
Acc limited
Rmx-derabassi
Punjab.
This is regarding our po no 557 dated 27.10.2016 for m 20. (rmc)
The work was scheduled to start at 29.10.2016 at 7 am and to complete within 3 hours as committed by your sales executive.
So within a fortnight we have done all arrangements for the same.
Our labor was ready at sight at 6.30 am, but beyond our expectations, it was started by 12.30 pm and was over by 12.00 am 28.10.2016.
Took 17 hours to complete the work against your commitment to complete in 3 hours.
We faced the poor service as well as the mental harassment from your side.
Every hour work interrupted because of non availability of material (rmc). your representative were busy in handling the rmc trucks. no one was presented at working sight to guide the working labor.
The worst part after all is at 9pm at night work stopped because of shortage of material and your guys demanded payment (cheque) for material. he took a pic of cheque only then after the material reached us at 11 pm and work completed by 12 pm.
Pl find below points :
took 17 hours to complete the work.
work interrupted every hour because of poor service
work stopped coz of shortage of material (rmc)
no supervision & guidance by your staff
metal harassment by your staff.
labor charged three time higher coz of delay in work.
blackmail by the co to pay extra amount for short material.
This was not expected from a big name like acc limited.
We hereby claim to refund all our amount 183040/- as we faced mental harassment by acc limited due to total negligence from your side.
Regards:
Gaurav vohra
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