[Resolved]  Acceded Unbilled Amount — Rework on my unbilled amount

Address: Rohtak, Haryana, 124001
Website: Www.ideacelluer.com

My Idea mobile number is [protected].

When I got the unbill amount on August 13, I found to my horror that Prorated Overage Charges of Rs. 2947 has been charged. Idea cellular alert messages clearly indicate that my booster pack is active and the data usage has not exceeded the limit. Customer care executive said thet she can't solve my problem. But why I am pay unnecessary amount. Idea also stop my service. Its so foolish things. Idea executive also gave me some foolish regions about the amount. But when I ask some question about unbilling amount then she told to wait for bill. Tell me how I wait for bill which will be come 1sept. And idea say to me block my mobile no.

Please This prorated overage charges should be reversed immediately.

Thanks and reply asap
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
 
2 Comments

Comments

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 15th Aug 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Acceded Unbilled Amount
    Rohtak
    Haryana
    India
    File a Complaint