Accord Infosystems — ION PH TDS Low issue, No service engineer turning up

We bought ION PH water purifier from Surekha Forbes, but past 3 week TDS is Very low and comlaining from past two week

but they say sending engineer next day but no one is turning up
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    Accord Infosystems Phone
    +91 22 3267 0500
    +91 22 6525 5795
    Accord Infosystems Address
    B/22 Bholanath, 2nd Floor, Opp - Madrasi Ram Mandir, Subhash Road, Vileparle (East), Mumbai, Maharashtra, India - 400057
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