Comments
I guess disabling would be best, looks of it you are loosing alot 8lacs is alot
Reply
Thank Your for contacting us.
With reference to your above request we understand that you were concerned about your deactivated account.
Having checked we see that your account was deactivated under responsible gaming policy in which we don't have any control.
Please be notified that as per Ace2Three Responsible Gaming policy we have the right to take certain decision for player's fair and safe Game Play.
However as a part of our responsible gaming policies which tries to ensure a fair and safe gaming experience keeping in mind player safety system will restrict your access to play from your account.
We reiterate and clarify that there was no malafide whatsoever on behalf of the company with regard to the losses incurred by you. All your monies have been legitimately lost to verified users across the country owing to your own acts of game play.
Hence we hope you understand that playing Rummy is a social event that helps you relax and have fun. The game of Rummy should be played primarily for entertainment and you should ensure that you play within reasonable limits and enjoy the services we provide at Ace2Three.
Should require any further assistance we request you to email us from your registered email id to [protected]@a23.com so that we could check and assist accordingly.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
With reference to your above request we understand that you were concerned about your deactivated account.
Having checked we see that your account was deactivated under responsible gaming policy in which we don't have any control.
Please be notified that as per Ace2Three Responsible Gaming policy we have the right to take certain decision for player's fair and safe Game Play.
However as a part of our responsible gaming policies which tries to ensure a fair and safe gaming experience keeping in mind player safety system will restrict your access to play from your account.
We reiterate and clarify that there was no malafide whatsoever on behalf of the company with regard to the losses incurred by you. All your monies have been legitimately lost to verified users across the country owing to your own acts of game play.
Hence we hope you understand that playing Rummy is a social event that helps you relax and have fun. The game of Rummy should be played primarily for entertainment and you should ensure that you play within reasonable limits and enjoy the services we provide at Ace2Three.
Should require any further assistance we request you to email us from your registered email id to [protected]@a23.com so that we could check and assist accordingly.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
