[Resolved]  Ace2Three — Account disabled problem

Aug 22, 2021

Ace2Three Customer Care's response Greetings from Ace2Three.

With reference to your mail we understand that your concern is in regards to your deactivated account.

Please be noted that your account got deactivated under multiple account policy and now we request you to continue with your primary account in which your KYC is verified.

Also we see that you have some remaining balance in your deactivate account. Incase if you wants us to transfer your balance amount to your Bank Account then we need your Bank Document which is matching with the profile or else no where updated in Ace2Three and which should be under your name .
However please do share your Bank proof Document so that we could check and assist you accordingly.

Hence if you forget your old account details then we request you get back to us and also You can call us at:[protected]Local charges apply) and we would be glad to assist you.

Note: Ace2Three does not entertain multiple user ids for the same player. Hence creating multiple accounts by the same user is against the acceptable user policy of one user id per player.

Should you require any further assistance, please email us to [protected]@a23.com

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html