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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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47%
Complaints
289
Pending
83
Resolved
115
1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
With reference to your report we understand that your concern is regards to failed purchase and we are sorry to inform you that we are unable to determine your user id.
If the transaction was done through TPSL mode, the amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.
In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till dates so that we can check.
Hence we request you to share the user id or get back from your registered email id to [protected]@a23.com so that we could check and assist accordingly.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html