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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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47%
Complaints
289
Pending
83
Resolved
115
1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
With reference to your request we understand that you concern is regards to wins or loss.
Kindly be informed that the wins / losses are completely based on the player's skill and Ace2Three ensure that all players get a fair platform to play.
Also, you play with those players who are genuine with appropriate level of KYC verification. Ace2Three does not have any robotic programs (BOTs) on its gaming platform and does not participate in any games and Ace2Three don't have any controls on your games/cards.
Also, Cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by Ace2Three.
Our random number generator (RNG) has been verified by iTech Labs Australia, which is a globally competent authority (ISO 17025 certified) for RNG verification and provides RNG certifications to multiple Indian and global gaming companies.
Games cannot be operated by Ace2Three as we don't have controls on your games or cards.
However we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id. So that we can check and assist you further.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html