Ace2Three — My Redeem is successful but amount is not credited

Hope you are doing well.

With reference to your email we understand that your concern is regards to redeem and we are sorry to inform you that we are unable to determine your user id with the above message.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed after 4-Hours, if there is no unusual gameplay activity is identified.

Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.If the amount is not yet credited, we request you to please get back with your bank statement from date of redeem till date so that we could check.

Hence for more details we request you to share your user id or email us at "[protected]@a23.com" so that we could check and assist accordingly.

Should you require any further assistance, please email us to [protected]@a23.com.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards,
Team A23.