Ace2Three — My winning prizes

Thank you for contacting A23.

We are sorry for the inconvenience caused.

Referring to your concern we understand that winnings of Tourney id- JB00916862 were not added .

We have checked your account and we see that on 19-Dec-2022 winnings of above tourney was added to your account.

Please be noted that any winning amount of 5000 and more will be approved after the game checks due to security purposes .

We are aware that we take one working day to release your winnings and we need this time for one simple reason for your safety and trust on A23.

After every day's gameplay, our risk management and anti-fraud teams use advanced systems to review every game played to verify if the game was played fair and if there were certain players colluding against you.

Should you require any further assistance, please email us to [protected]@a23.com or call at [protected].

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards,
Team A23.