Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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47%
Complaints
289
Pending
83
Resolved
115
1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
With reference to your email received enquiring about redeem processing time, please be informed that the redeem request will be approved and processed immediately to your Bank account.
Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.
If you are not receiving your redeem on same day then we suggest you to wait for the next working day and once processed please do check your updated Bank statement.
Hence if its not reflecting in your Bank statement then please do report us and for further concerns you can email us at [protected]@a23.com from your registered mail id so that we could check.
Should you require any further assistance, please email us to [protected]@a23.com
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html