[Resolved]  Ace2Three — Transaction is completed but amount is not credited

Oct 04, 2021

Ace2Three Customer Care's response Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your e-mail, we understand that you have made a purchase at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

The amount which is debited from your bank account and not added to your real chips would be added to your Ace2Three account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

Should you require any further assistance, Please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html