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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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47%
Complaints
289
Pending
83
Resolved
115
1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
With reference to your complaint received enquiring about redeem processing, please be informed that the redeem request will be approved and processed immediately to your Bank account.
Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified.
Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.Also, no redeem is pending in your account now, however if the same is processed already then we request you to check your latest Bank statement.
Hence we request you to share the redeem amount and redeem placed date details from your registered email id to [protected]@a23.com so that we could check.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html