My customer id is [protected], name sanjay shroff, add b 702, kasturi complex, bodakdev. From 2020 onwards adani gas was issuing bill and regularly i was paying bills, tenant used to stay at my flat, he vacated my flat in july-22, we settled all outstanding and again i received bill intimation in oct-22, as from past 3 months gas is not used, i had sent meter reading so that there is no bill raised, but to my surprise, bill of rs 7065 was generated, i contacted your customer care today, spoke to happy suthar for almost 30 mins and also informed her connect me with her senior kaushal patel but he refused to come online, i was informed by happy that from past 3 years estimated bills were being raised bcoz meter reading was not done and blamed me for that. This is totally unprofessional. I request to waive off this amount as there is no fault of mine. I just don't understand why for almost 3 years estimated bills were raised. Why after 3 months if reading was not done, as a process call to customer was not done to check the actual reason on no meter reading reported, and why after 6 months gas supply was not stopped. I hope you understand from customers perspective and resolve this issue reversing rs 7065 immdtly of invoice number R[protected]. And also make necessary corrections in operations to avoid this kind of error - mistake to other customers too.
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