[Resolved]  Adani Gas — Connection pending

Address: 11/d-2, vasant vihar colony, sp marg, civillines, uttarpradesh ,211001

This is to inform you that your services are the worst of all! The men who came go put the pipelines never came back to fill the holes they created at mutliple places infront of my house!
Secondly, your toll free number is as pathetic as your service, which never gets connected.

Thirdly, your customer care operators are least helpful.

Fourthly, the pipe line connection was done and a engineer was sent to run the connection by connecting the pipeline with the gas stove, the place where I reside, all of the residents have got their connection done with their gas stores. I called that only man who was doing the connection multiple times but he did not come, on calling several times, he only picked up to tell me that your tender with them has expired and I should file a complaint instead.
On calling your poor service support, I was informed that your company is no more responsible for providing the connection of the pipeline with the gas stove and that I should better look on myself for someone who can do that! What the hell!
Why all the other residents were provided with the connection then? That too free of cost???
I would like to know when you will send the person to make the connection!
My gas cylinder has run out and its already been 5 days since I have been waiting to get the connection done.
How irresponsible you people are??
If you cannot provide us the person for this work then better not expect us to make the payment for the pipeline and if you feel obliged or you won't be able to provide any help then better remove your pipeline connection
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Aug 11, 2021
Complaint marked as Resolved 
Adani Gas customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2021
Adani Gas Customer Care's response
Dear Sir,

We regret for the inconvenience caused. We request you to inbox us at customercare.[protected]@adani.com with your customer ID and address details, so that your concerns can be attended and resolved.

Adani Total Gas Ltd
 
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