Addmecart — regarding refund or replacement of product i wrongly received

Order id [protected]

I have ordered hyper sonic 50w mi power bank in addmecart website in the name of manojkumar. On March 10th 2024
But I have received another product of mi power bank 3i on march 21st 2024 (Thursday) which is not similar to what I have ordered...

I have attached the unboxing video and sent it on 21st march
There is only one response from your end regarding this replacement stating the complaint is forward to the senior executive team on 21st march (Thursday)

There is no further response from your side since then O have repeatedly mailing u regarding the same and Tried to call the customer care also They are Not answering and If they answer in these span of 14 days they telling the same that The complaint is forward to senior executive team

In the past 2 days the customer care number is Switched off when i call

I have sent 4 mails regarding this to customer service mail and No response from there also

I need a response from your side regarding this
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