| Website: www.adlabsimagica.com |
Hello,
Recently I visited to Imagica for a fun weekend.
As soon as we reached there we got to know that swimming costume is compulsory and they dont provide it on rent as other water parks do. So we have to purchase this items at a very high cost.
A simple lower swimming short cost me Rs 750 which is not worth that much of amount, and without it I was not allowed inside.
So I think they are just cheating the consumers with such kind of high price.
Please do something about this
Thank you Was this information helpful? | 
I visited imagica water park at Pune Mumbai Highway on 13/06/2018 with my family, where photos were captured. We paid Rs 1100/ at the Photo counter against which QR Code was given QR code: BU7L0923 for claiming the photos.
On date : 15/06/2018
As told that all photos can be claimed through website www.myimagicamoments.com after 24 Hours, but photos could not be claimed as QR is showing invalid.
I have register the complaint at Can't Find Photos section where filled all the required details.
Ticket No:[protected].
On date : 16/06/2018
I have also contacted at imagica customer support where person asked to mail the issue on mail
:. This mail id is not working and mail got bounced back.
They are supposed to act swiftly on such issues and tried to resolve as soon as came under notice.
They need to device better and transparent system for claiming the photos as present system is not working and causing harassment to visitors.
Don't take visitors complaint for granted as it could damage your reputation which you have built in so many years.
Following things need to be looked into.
1. Swimming costume are not provided by you on rent as other water parks do. Total swimming shorts for family cost me about Rs 5000, which is not worth that much of amount. So basically they are cheating the consumers with such kind of high price.
2. Foods are not only very costly but tasteless too.
3. Employees are very rude and not co-operative.
4. Photos are not very costly but visitors are feeling harassment during claiming process.
Upendra Mishra
[protected], [protected]