[Resolved]  Air Asia — Air Asia Fraud

Address: Bangalore, Karnataka

I had booked a to and fro flight via Air Asia website with Booking Reference No. I987KC from Bangalore to Chennai on 4th September, and due to some transaction error purely caused due to technical problems on Air Asia Payment website, I did not receive my tickets either on 4th or 5th end of the day. Despite the transaction error, a sum of Rs. 2660/- was deducted on 4th September. I have attached a small photo from my Bank Statement stating the bank transaction id. As it is an usual practice of backtracking transaction errors and refunding the amount thereafter, I thought even that sum of 2660/- will get refunded. Therefore, I went and booked my tickets with an another airline. To my surprise, I received my to and from tickets on 6th September 04:47 AM IST out of nowhere. As I had already booked my tickets with an another other airline and Air Asia was responsible for the delay in sending my flight tickets, I filed for an refund of Rs. 2660/- then and there immediately on 6th September, 2014. Their Customer service representative called me to acknowledge the error on their behalf and intimated me that the refund request has been sent to the concerned who will take care of it. It's been more than 40 days with more than 25 repeated calls to Air Asia's inadequate irresponsible customer service and I have still not received my refund amount. Every time, I call their toll free number[protected] their customer reps end up saying that "I am really sorry Sir. I will escalate this matter to the concerned team" and when I call them again, they keep on saying "I will re-escalate it Sir". Air Asia's customer representatives have the inability to escalate these matters to the right authorities and their back-end accounting team doesn't even care. They pride themselves in being a low cost airline alone and they end up looting poor customers like us. This has turned into a mental harassment for me and there seems to be no resolution initiative from their side. I request you to please look into this matter and help a common customer like me to fight against their private airline players who want to loot and fill their coffers with our hard earned money. I am giving some details regarding my case. Air Asia Booking Reference ID: I987KC Air Asia Complaint ID (Contact Center Rep provided): CAS[protected]GTCMD Booking Date: 4th September 2014 Tickets Received Date: 6th September 2014 04:47 AM Refund Request Submitted: 6th September 2014 Total Amount: 2660 INR Flight: Bangalore-Chennai-Bangalore PFA the Air Asia snapshots to further prove my case.