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Air Asia — Air asia redeemed Credit Amount before completion if 2 years.

Address: 123 & 124, Ispahani center, Nungambakkam High Rd, beside Income Tax Office, Chennai, 600034

Not sticking to their word.During lockdown my flight was cancelled and amount is refunded in the form of credit amount by air asia saying you can use it for 2 years.
But they redeemed before completion of 1 year without any prior intimation.
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Jan 20, 2021
Updated by vishal khairnar Credit request successful (Booking no: F7ULTH)

Dear Guest,

We are pleased to confirm that the validity of your Credit Account is now automatically extended to 730 days (2 years).

You can now log in to your BIG Member account on airasia.com, select “My Account” and choose “Credit Account” to see the changes reflected in the “Expiry Date” column.

 
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