Air Asia — airlines not ready to refund convenience fee which was charged 2 times for delhi malaysia flight

rahul667

Jun 21, 2019

Address: 201005

I was been charged 2 times convenience fee. When called customer care they asked me to fill eform and i will get the refund in 72 hrs. I filled that form 1 month back and since then i am following up with customer care but each time i got to know a new excuse and now they are saying to fill the form again and start the process again. Without any solution they are have closed my case 3 times.
I need the refund. It is bogus airlines. It even don't offer free water on flight. They charge even for a glass of water. Will never experience this flight again.

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Jun 21, 2019

Updated by rahul667 case id 14266452. The fee was charged when i booked pre baggage allowance.

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Comments

Nandhini Rajkumar

Jul 8, 2019

On 4th July I had made a payment of Rs.1890 to AirAsia via cc avenue. The amount has been debited for me in my icici account but air Asia has not received the credit. I need the cc avenue no and the transaction status for this transaction of 1890 on 4th July.