Air Asia — allocating different rows to family under same pnr

Address: New Delhi, Delhi, 110048

Website: Airasia

I had booked 2 tickets on 2nd aug 17 for flight from new delhi to goa for 13th aug. My pnr us jmeumd. However my wife &i have been allotted seats in different rows, when i web checked in. The customer service people to whom i spoke over phone were helpless & could not inform me the logic behind allotting different rows and we're not able to allot adjucent seats in same rows although seats were available. Allotment for adjucent seats they say are chargeable. What nonsense.