Air Asia — Baggage allowance charges

Khushi90

from Delhi, Delhi

Dec 25, 2016

Address: Gurgaon, Haryana, 122001

Website: Make my trip, air asia

We booked airfare tickets to bali from new delhi and when we reached the airport we got to know that the price that we paid for airfare did not include baggage allowance and neither was such information mentioned while we booked the tickets. We had to shell out 20k more just for baggage charges. Worst flight ever.

While we asked supervisors of Air asia to help they were quite unwilling to do that and they passed blame to make my trip saying "they did not update the information on their website", this was ridiculous.

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Dec 28, 2016

Dear Khushi90

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Khushi90's [Complaint's author] reply, Dec 29, 2016

Hi

Thank you for your response!!

Email address that we used- saluja.khushi90@gmail.com
Booking ID- NN2302613707465

Kind regards
Khushboo