Air Asia — Baggage extra fees charged on my debit card

Now after almost a month, Air Asia is denying that they didnot receive any money from my account. I even sent them my bank statement and after checking everything they are denying that they didnot receive any fund from my account. Are you ### serious? They have been harassing me with multiple emails saying sent so and so documents as a proof to show the transaction. When I actually sent them my Bank statement, they are just saying” o we didnot receive your money”. So is the government owned bank lying? You cannot take away our hard earned money like this. This airline is a scam. I want my money back. Never fly with this airline again.