Air Asia — cancel charges not justified

Address: 395007

Website: airasia.com

We had cancelled two flight tickets from banglore to surat because of death of mother of the passenger asha parmar on i5-1476 flight. You have refunded meagre amount to us.

As we have got full refund for our tickets from bom-coimbtore by indigo airlines on submission of death certificate of her mother, passport copy showing her to mother's name on the same tour.

We desire the same from your side on humanitarian ground.