Air Asia — check in

Address: 3030

I’m complaining about the treatment of my son by ml71896 at melbourne airport when he went to check in to fly to da nang stop over in kl, he had a copy of the letter for entry in vietnam on his phone cause i had the paper work & i was flying there from perth & meeting him in kl, they wouldn’t give him his boarding pass as none of them know the rules, they only have to sight the paper work, but no they made such a big deal out of it that i was already in kl & on the phone for over an hour to them, i had to send bout 5 emails to them just so they could hold it in there hand, the thing is you can fly to vietnam & do it when you get there, you don’t need to have it, they kept him there for 2&1/2hrs stuffing him around all because not one of them knew what they were doing, he was ready to just go home & this was my birthday present for him, which nearly didn’t happen, he only just made it to the plane, not only that i was in kl & on the phone for an hour to melbourne which will cost me a fortune, they had already canceled 2 of my flights for this trip & i had to rearrange my hotels because of air asia, i can’t say i’m to impressed with air asia any more & not happy with there check in counter people who need to be trained better on foreign policies but the tings that got me was after all this they turned around & said it was all his fault, no apology from them what so ever, they have lost my business now, will never fly with them again, very rude ground staff